Cancellation and Refund Policy

At Zia e Madani Travels, we strive to provide flexible and transparent refund policies to ensure customer satisfaction. However, due to the nature of travel services, refunds are subject to specific timelines and conditions. Please read this policy carefully to understand our refund process and eligibility criteria.

1. Refund Eligibility

Refunds for bookings made through Zia e Madani Travels are processed based on the time remaining before the scheduled departure or service date. Below is the breakdown of our refund policy:

a. 20 Days or More Before Departure

Refund Amount: 100% of the total booking amount.
Conditions: Full refunds are available if you cancel your booking 20 days or more before the scheduled departure or service date.

b. 10 Days Before Departure

Refund Amount: 50% of the total booking amount.
Conditions: A partial refund of 50% is applicable if you cancel your booking 10 days before the scheduled departure or service date.

c. 1 Week (7 Days) Before Departure

Refund Amount: 30% of the total booking amount.
Conditions: A minimal refund of 30% is available if you cancel your booking 7 days before the scheduled departure or service date.

d. Within 48 Hours of Departure

Refund Amount: No refund.
Conditions: No refunds will be issued if you cancel your booking within 48 hours of the scheduled departure or service date.

2. Non-Refundable Services

Certain services may be non-refundable due to third-party agreements or supplier policies. These include:

Visa processing fees.
Travel insurance premiums.
Special event tickets (e.g., concerts, sports events).
Customized or tailor-made tour packages.

Please review the terms and conditions of each service during the booking process to confirm refund eligibility.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Customer Support: Reach out to our customer support team via email or phone with your booking reference number and cancellation request.

Email: support@ziaemadani.com
Phone: +91 XXXXXXXXXX

Provide Details: Include your booking details, reason for cancellation, and preferred mode of refund.
Await Confirmation: Our team will verify your request and confirm the refund amount based on the timeline and policy outlined above.

4. Refund Processing Time

All refunds will be processed through Razorpay, the payment gateway used for your transaction.
Refunds typically take 5–7 business days to reflect in your account, depending on your bank or financial institution.
Refunds will be credited to the original payment method used during the transaction.

5. Compliance with Razorpay Terms

By using our services, you agree to comply with Razorpay’s terms and conditions regarding refunds, which include:

Refunds will only be processed to the original payment method.
Sensitive payment information is not stored by Zia e Madani Travels, as per Razorpay’s security protocols.
Any disputes related to refunds must be resolved directly with Zia e Madani Travels and not Razorpay.

For more details, please refer to Razorpay’s official terms and conditions here.

6. Exceptions and Special Cases

In exceptional circumstances, such as natural disasters, government-imposed restrictions, or unforeseen emergencies, Zia e Madani Travels may consider additional refund options. Such cases will be evaluated on a case-by-case basis, and decisions will be communicated to the customer promptly.

7. Contact Us

If you have any questions or need clarification regarding our refund policy, feel free to reach out to us:

Email: contact@ziaemadanitravels.com
Phone: +91 +91-9682363730
Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)

We are here to assist you and ensure a smooth resolution to your concerns.

Note: This Refund Policy is subject to change without prior notice. Please review this page periodically to stay updated.