Shipping and Delivery Policy

Welcome to Zia e Madani Travels! We are committed to providing you with seamless travel experiences and ensuring that all your travel-related services are delivered promptly and securely. This page outlines our shipping and delivery policies for tickets, itineraries, and other travel-related documents or services.

1. Delivery of Travel Services

At Zia e Madani Travels, we offer a variety of travel services, including flight bookings, hotel reservations, tour packages, and visa assistance. The delivery of these services depends on the type of service you have purchased:

a. E-Tickets and Itineraries

E-Tickets: Once your booking is confirmed and payment is successfully processed, your e-tickets will be sent to your registered email address within 24 hours.
Itineraries: A detailed itinerary will also be emailed to you along with your e-tickets. If you do not receive these documents within the stipulated time, please contact our customer support team immediately.

b. Physical Documents (if applicable)

In rare cases where physical documents (e.g., visas, travel insurance papers) are required, they will be couriered to your provided address. Delivery timelines may vary depending on your location and the courier service used.
Please ensure that your address and contact details are accurate during the booking process to avoid delays.

c. Digital Access to Services

For services like hotel bookings or car rentals, confirmation vouchers will be shared via email. These vouchers must be presented at the time of check-in or service utilization.

2. Payment Processing

All payments made through Zia e Madani Travels are processed securely, a trusted payment gateway, we ensure compliance with their terms and conditions, which include:

Secure Transactions: All payments are encrypted and processed through Razorpay’s secure servers.
No Storage of Card Details: As per Razorpay’s policies, we do not store any card or banking information on our servers.
Refunds and Cancellations: Refunds, if applicable, . Razorpay facilitates refunds directly to the original payment method used during the transaction.

3. Estimated Delivery Timelines

E-Tickets and Itineraries: Delivered to your email within 24 hours of successful payment.
Physical Documents: Delivered within 3–7 business days, depending on your location and the courier service.
Digital Vouchers: Instant delivery to your email upon confirmation of payment.

4. Tracking Your Booking

Once your booking is confirmed, you will receive an order confirmation email with a unique booking reference number. You can use this reference number to track the status of your booking by contacting our customer support team or logging into your account on our website.

5. Responsibility for Delivery

Email Delivery: It is your responsibility to provide a valid and active email address during the booking process. Zia e Madani Travels will not be held liable for undelivered emails due to incorrect or inactive email addresses.
Courier Delivery: For physical documents, we rely on third-party courier services. While we strive to ensure timely delivery, delays caused by the courier service or unforeseen circumstances (e.g., natural disasters, strikes) are beyond our control.

6. Support and Assistance

If you encounter any issues with the delivery of your travel documents or services, please reach out to our customer support team:

Email: contact@ziaemadanitravels.com
Phone: 91-9682363730
Operating Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)

Our team is dedicated to resolving any concerns promptly and ensuring a smooth travel experience for you.

7. Compliance with Razorpay Terms

By using our services, you agree to comply with Razorpay’s terms and conditions, which include:

Ensuring accurate and complete payment information.
Understanding that refunds, if applicable, will be processed through Razorpay as per our refund policy.
Acknowledging that Zia e Madani Travels does not store sensitive payment information.

For more details, please refer to Razorpay’s official terms and conditions here.

We thank you for choosing Zia e Madani Travels as your trusted travel partner. Our goal is to make your journey hassle-free and memorable. If you have any questions or need further clarification, feel free to contact us.

Note: This Shipping and Delivery Policy is subject to change without prior notice. Please review this page periodically to stay updated.